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Here is a return policy for Nairobi Mart Wholesalers:
Return Policy
We offer a 30-day return policy on all products. If you are not satisfied with your purchase for any reason, you can return it for a full refund.
To return an item, please contact us within 30 days of receiving your order. We will provide you with a return shipping label and instructions on how to return the item.
All returned items must be in new, unused condition and in the original packaging. Items that have been used or damaged will not be accepted for return.
Once we receive your returned item, we will process your refund within 10-14 business days.
Exceptions to the Return Policy
The following items are not eligible for return:
- Gift cards
- Customized or personalized items
- Items that have been used or damaged
- Items that are not in new, unused condition and in the original packaging
Refunds
Refunds will be processed to the original payment method used to purchase the item. Refunds may take up to 10-14 business days to appear on your statement.
Exchanges
If you would like to exchange an item, please contact us within 30 days of receiving your order. We will provide you with a shipping label and instructions on how to return the item. Once we receive your returned item, we will ship you the replacement item at no additional charge.
Contact Us
If you have any questions about our return policy, please contact us at 0769 718 200.
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